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Are you considering instructing us to work for you? Have a read of some Case Studies that we have
produced to show a sample of our reporting:
Adding Value to Client Major Client Contract
Approximately 3 years ago we were appointed to the Direct Valuations residential panel, providing building surveys, homebuyer's surveys and mortgage valuations to their secured lending clients such as HSBC, First Direct and Standard Life Bank. Their brief was to adhere to a turn around time of 3.8 days for each job, requiring us to obtain access, inspect and report on the building within this time frame. An additional service level agreement was to respond to any queries within 24 hours. At that time, Direct Valuations had a panel of approximately 400 surveyors as well as their own in house surveying operation. During the first 12 months of our operation, we focussed on exceeding their service level requirements, meeting with their senior management staff regularly and constantly checking that their clients were fully satisfied with our services. Whenever possible we volunteered proposals on improvements which could be made to meet their clients' needs and, in many cases, our team worked over weekends and bank holidays to ensure that Direct Valuations achieved their own service standards.
Approximately two years ago, after a successful update, during which a Roxanne, a member of our booking staff,
explained all our processes and shared improvements we had made which could improve Direct Valuation's
booking process, we were invited to be the first member of a priority panel. It was explained to us that, seeing how
well and quickly we were able to respond to our client's needs, Direct Valuations had decided to make us their
preferred surveyor in our postcode areas which include South London, Kent, Surrey, Bristol and Gloucester. This
panel was created specifically with us in mind and has since been expanded to a small number of surveyors in
other parts of the country who have been able to achieve a similar level of service. Building on the improvements
we suggested and the priority panel, our client is now able to automatically place 95% of their jobs, thus making
significant staff and other cost savings.
Strategic Development Advice
In April 2010 we were instructed to carry out a valuation, for probate purposes, on a large Victorian detached house in Oxted in Surrey. Whilst undertaking the inspection we identified the development potential within the property and suggested to our client that they consider redevelopment as an option.
Having completed our probate valuation we undertook an initial development appraisal on the property and put forward a proposal to obtain a planning permission for flats on the site. We have since been instructed by the Executors to apply for planning permission with the Local Authority in conjunction with one of our preferred planners advisers.
During discussions, we ascertained that our client planned to leave the property, which is in poor condition, vacant while the planning was going through but our surveyor suggested they consider making minor improvements and letting the property either as a family home, or more likely as an HMO.
Our input into this relatively minor instruction has resulted in a change in the Executors' strategy with regard to the future of this asset and has created a potential uplift of 30-50% in asset value, whilst creating an income stream, assisting in the ongoing costs to the estate, during the initial stages of the project.
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